Customer Service

Why buy from Wound Central Store
For each item you see, we've considered many others. This means we've personally used the products in
order to find only the best and unique. Because our customer service representatives are familiar with what we carry, they can answer any questions you may have.

We love our customers and treat them as we ourselves would want to be treated -- personally, honestly, and fairly. We really do provide old fashioned customer service!

Order By Phone
888-TX-WOUND (899-6863)
Please call our toll free number 888-899-6863

Monday through Friday 8:00 a.m. to 6:00 p.m. Eastern Time

Order Online
While you are browsing the site, you can add items to your shopping cart at any time by clicking on the "Order" button. (You will be able to change quantities or delete items at any time.)
You may check the contents of your cart at any time by clicking on the "View Cart" button.

Order By Fax
888-391-8014
Fax your order 24 hours a day, 7 days a week to 1-888-391-8014.
Print and complete Wound Central Store
order form and fax to us.
Be sure to include your credit card number, expiration date and phone number on your faxed orders.

Order By Mail
Please fill out the order form and mail to us at:
Wound Central Store
25828 Pastoral Drive
Plainfield IL 60585

Problem With Your Order?
If there is a problem with your order (you're missing an item, we sent the wrong item, the package didn't arrive,
etc.), please call our customer service number at 1-888-TX-WOUND (899-6863)
We'll correct the problem immediately.

Damaged/Defective Merchandise
If you receive a damaged or defective item, please call Customer Service at our toll free number,
1-888-899-6863, between 7am and 6pm Eastern Time. We will replace the item or refund your money,
whichever you prefer.

Delivery/Shipping Charges
We use UPS for all our shipping. Your shipping charges will be calculated based upon the "ship to" address.
Options for shipping include: UPS Ground, UPS 2nd Day Air, UPS Next Day Air.

Delivery Times
Our normal delivery time is 3-14 days from the day your order is shipped, depending upon where your order is
being shipped.

Sales Tax
We are required by law to collect sales tax on all orders. Our sales tax is calculated at 8.00% of the total of
your merchandise.

Sales Tax Exemption
If you are a tax-exempt organization, we need to have a copy of the Exemption Certificate issued to you by the
on file before you can order tax-free. You may either mail or fax (888-391-8014) us a copy of your certificate.
We ask that you place your orders by mail, fax (888-391-8014) or phone (1-888-899-6863). If you are
ordering by phone, please call our customer service line, between 7am and 6pm Eastern time.

Security Information
We care about the security of your financial information. We protect your customer information in transit
across the Internet with Secure Sockets Layer (SSL) using 128-bit encryption, which complies with Visa
security requirements and is the highest level of encryption available in commercial web browsers.

Vendor Policies - Submissions
If you have a product you'd like us to consider carrying in the store, you can email us at
Info@woundcentral.com or send it to:
Wound Central Store
25828 Pastoral Dr
Plainfield, IL 60585

Website problems
If you experience any problems with our website, please contact us at webmaster@woundcentral.com